Optimal Fixed & Mobile Plan Management

Problem & Business Impact

Complex plan catalogs (fixed, mobile, bundles) generate inconsistencies, provisioning errors and customer dissatisfaction. Manual management is error-prone.

Measured impact:

• +45% catalog consistency
• -60% provisioning errors
• -30% time-to-market new plans
• Support reduction: -25% plan-related tickets

Data & Key Features

Validated elements

• Plan catalog: prices, inclusions, exclusions
• Business rules: compatibilities, migrations
• Technical constraints: network, billing, OSS/BSS
• Error history: recurring problem patterns
• Pricing: consistency, margin, positioning

Automatic validations

• Inclusion/price consistency
• Plan conflicts
• Technical compatibility
• Regulatory compliance
• Positioning optimization

Models & Methods

1. Plan Validation Engine: Automatic rules

   • 150+ business rules
   • Multi-level validation
   • Automatic alerts

2. Conflict Detection: Inconsistencies

   • Cannibalizing plans
   • Inconsistent pricing
   • Impossible migration

KPIs & Performance Targets

| Metric | Target | Current | |--------|--------|---------| | Catalog consistency | +45% | +48% | | Provisioning errors | -60% | -62% | | Time-to-market | -30% | -32% | | Plan support tickets | -25% | -27% |