Our AI solutions for telco

Different use cases covering the entire telco value chain

19
Use Cases covered
5
Categories
100%
Real-time capable
20+
Countries deployed

Solutions Overview

#SolutionCategoryMain KPIsReal-time
1Multi-Portfolio Acquisition

Intelligent multi-segment targeting to optimize customer acquisition across prepaid, postpaid and enterprise portfolios

πŸ“ˆ Acquisition & Growth
Conversion rate +15-20%CAC -20%+1
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2Contractual Migration Prepaid to Postpaid

Identification and proactive migration of high-potential prepaid customers to postpaid to increase ARPU and loyalty

πŸ“ˆ Acquisition & Growth
Migration +30%Postpaid ARPU +12-18%+1
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3Home Broadband Plans & Technology Optimization

Intelligent HBB plan and technology recommendation (Fiber, VDSL, LTE, 5G-FWA) based on customer profile and network coverage

πŸ“ˆ Acquisition & Growth
HBB activation +25%Optimal plan match >85%+1
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4Roamer Prediction

Proactive identification of customers likely to travel for personalized roaming pack activation

πŸ“ˆ Acquisition & Growth
+3–5% roaming revenuePack activation +20–25%
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5Hyper-Personalized Mobile App

Dynamic personalization of mobile app experience (UI, content, features) based on customer profile and context

⭐ Customer Experience
App engagement +45%Self-service +50%+1
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6Next Best Experience – Consumer

Intelligent recommendation of the next best experience for each customer in real-time (offers, content, services)

⭐ Customer Experience
Engagement +28%Satisfaction +22%+1
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7Next Best Experience – Enterprise

Intelligent customer experience orchestration for enterprise segment (EBU) with account-based prioritization

⭐ Customer Experience
EBU satisfaction +25%Upsell +30%+1
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8Fixed & Mobile Plan Optimization

Proactive recommendation of optimal plans (mobile, fixed) to maximize customer satisfaction and minimize churn

⭐ Customer Experience
Plan satisfaction +30%Churn reduction -18%+1
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9Cross-Sell Loyalty & EBU

Optimizes cross-sell opportunities for loyal customers (B2C) and enterprises (EBU), recommending personalized complementary services.

πŸ’° Monetization
Cross-sell rateMulti-service revenue+1
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10Predictive Lead Scoring B2B/Enterprise

Predictive scoring of B2B/Enterprise leads to prioritize high-potential conversion and value opportunities

πŸ’° Monetization
Lead conversion +35%Sales cycle -25%+1
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11Product Affinity

Recommends products and services with highest affinity for each customer, optimizing discovery and conversion through personalized suggestions.

πŸ’° Monetization
Recommendation conversion rateRevenue per recommendation+1
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12Subscription Addons Prepaid

Predicts prepaid customer propensity to subscribe to addons (data, voice, international) and optimizes personalized recommendations.

πŸ’° Monetization
Addon adoption ratePrepaid ARPU+1
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13Optimal Fixed & Mobile Plan Management

Automatic validation and optimization of plan catalog to ensure consistency, compliance and quality

βœ… Quality & Compliance
Catalog consistency +45%Provisioning errors -60%+1
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14Sales Quality & Fraud Prediction

Real-time detection of poor quality sales and fraud to improve compliance and reduce losses

βœ… Quality & Compliance
Sales fraud -50%Activation quality +35%+1
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15Churn Management – Hayyak+

Prediction of Hayyak+ plan non-renewals for targeted proactive interventions

πŸ”’ Retention & Loyalty
Retention +8%Proactive intervention at 3 weeks
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16MNP Port-In Opportunity

Identifies and targets competitor customers most likely to port their number to our network, optimizing acquisition campaigns.

πŸ”’ Retention & Loyalty
Port-in conversion rateNew customers acquired+1
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17MNP Port-Out Prevention

Detects customers at risk of number portability to competitors (MNP) and triggers ultra-fast retention actions during the intervention window.

πŸ”’ Retention & Loyalty
Port-out reductionSave rate+1
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18Post-to-Pre Migration

Detects postpaid customers at risk of downgrading to prepaid and activates personalized retention strategies to preserve customer value.

πŸ”’ Retention & Loyalty
Post-to-pre migration reductionCustomer value preserved+1
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19HBB Cancellation (Home Broadband)

Predicts cancellation risk for fixed Internet (HBB) subscriptions and activates targeted interventions to improve experience and preserve revenue.

πŸ”’ Retention & Loyalty
HBB churn reductionARPU preserved+1
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Detailed Solutions by Category

Each solution includes ML models, KPIs, real-time architecture and CRM integration

Retention & Loyalty

5 solutions

Churn Management – Hayyak+

Prediction of Hayyak+ plan non-renewals for targeted proactive interventions

Real-time
Target KPIs:
Retention +8%Proactive intervention at 3 weeks
ML Models:
XGBoostLightGBMRandom Forest
Time windows:
0-7d7-14d14-21d
View full details

MNP Port-In Opportunity

Identifies and targets competitor customers most likely to port their number to our network, optimizing acquisition campaigns.

Real-time
Target KPIs:
Port-in conversion rateNew customers acquiredOptimized CAC
ML Models:
Propensity ModelsLookalike ModelingResponse Prediction
Time windows:
24 hours7 days30 days
View full details

MNP Port-Out Prevention

Detects customers at risk of number portability to competitors (MNP) and triggers ultra-fast retention actions during the intervention window.

Real-time
Target KPIs:
Port-out reductionSave rateRevenue preserved
ML Models:
XGBoostNeural NetworksEnsemble Methods
Time windows:
24 hours7 days14 days
View full details

Post-to-Pre Migration

Detects postpaid customers at risk of downgrading to prepaid and activates personalized retention strategies to preserve customer value.

Real-time
Target KPIs:
Post-to-pre migration reductionCustomer value preservedRetention rate
ML Models:
XGBoostRandom ForestLogistic Regression
Time windows:
7 days30 days90 days
View full details

HBB Cancellation (Home Broadband)

Predicts cancellation risk for fixed Internet (HBB) subscriptions and activates targeted interventions to improve experience and preserve revenue.

Real-time
Target KPIs:
HBB churn reductionARPU preservedRetention rate
ML Models:
Gradient BoostingDeep LearningSurvival Analysis
Time windows:
14 days30 days60 days
View full details

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